Refund policy
Welcome to HairVue Professional. This Refund & Returns Policy explains the terms for returning products purchased from our website.
By placing an order, you agree to the policy below.
1. Return Eligibility
Returns can be requested within 7 days of purchase.
Products must be unused, unopened, and returned in their original packaging and condition.
2. Return Process
To request a return, email us at snoverseas4848@gmail.com with:
Order number
Product details
Reason for return
Our support team will review your request and provide return instructions after approval.
3. Return Shipping
Return shipping costs are the customer’s responsibility unless the item is damaged, defective, or sent incorrectly.
We recommend using a trackable shipping service for safe delivery.
4. Refunds
Once the returned product is received and inspected, we will notify you regarding approval or rejection.
Approved refunds will be processed to the original payment method within 15 days.
5. Exchanges
We currently do not offer direct exchanges. To replace an item, please return the original product and place a new order.
6. Damaged or Defective Products
If you receive a damaged or defective item, contact us within 2 days of delivery with photos and issue details.
We will arrange a replacement or refund after verification.
7. Contact Us
For any questions regarding our Refund & Returns Policy, please contact:
Or
70870-66848
Thank you for choosing HairVue Professional.